Background:
BMP is a Botswana based manufacturing company specializing in polypropylene bags, bulk bags and cloth. In 1999 the CEO, Eugene Matitkiti contacted SMI as the company had not realized a profit in 5 years and the Australian owner had given a 9 month ultimatum for BMP to turn a profit or else face closure.
There was a lot of divisional rivalry and the general manager had little confidence in the ability of his department heads. This resulted in a culture of upward delegation and very little accountability within the various departments.
Program Launch:
Mr. Matitkiti established that the company would have to move from a gross profit of 43% to 60% in order to become profitable.
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